Frequently Asked Questions
If you would like to speak with our customer service team, please call us at 763-295-6591 or send us an email us at firstname.lastname@example.org
If you are a customer in Canada please call (866) 494-0096 or email us at email@example.com
We are open Monday - Friday office hours 8AM - 4:30PM CST USA
Orders $99 and over ship free to the contiguous Lower 48 States. Orders under $99 are charged a flat rate of $9.99. For more info on shipping, take a look at our Shipping Policy.
Orders $299 and over ship free to Alaska and Hawaii. Orders under $299 are charged a flat rate of $29.99.
Orders over CAD$199 to the following destinations are shipped free: Ontario, Quebec, Manitoba, Saskatchewan, Alberta, and British Columbia.
Orders under $199 CAD are charged a flat rate:
- Ontario, Quebec: CAD$12.99
- Manitoba, Saskatchewan, Alberta, British Columbia: CAD$18.99
Orders to the following destinations are only shipped at a flat rate, and not eligable for free shipping:
- New Brunswick, Nova Scotia, Prince Edward Island: CAD$27.99
- Newfoundland, Labrador: CAD$38.99
- Northwest Territories, Nunavut, Yukon: CAD$142.99
Expedited shipping is available to the United States only and calculated based on the actual shipper's rate.
If you are using an expedited shipping method like Next Day Air, your order must be placed before noon CST to ship the same day.
You cannot use your own UPS or Fedex account.
No, we currently do not ship to P.O. boxes.
Wiha Tools only ships within the United States and Canada, for exceptions please call us at 800-494-6104
Yes, but we only charge sales tax to certain states
Please follow the instructions on this page.
You can find Wiha Distributors using our Wiha Distributor Locator
Please visit our No Hassle guarantee page to submit a warranty request
Only orders shipping to Canada have a minimum order amount of $50 CAD
Typically orders placed before noon CST will usually ship within 2-4 business days. Some of our larger tools sets are assembled as needed and may take longer to fully assemble.
When your order ships you will receive an email with a tracking number.
The CAGE code for Willi Hahn Corporation is 39VP6
Wiha tools comply with ROHS. Download this form for your compliance system.
Wiha tools comply with REACH, Download this form for your compliance system.
Wiha tools meet the requirements in Section 1502 of the Dodd-Frank-Act con-cerning the use of conflict minerals. Download this form for your compliance system